Chicago Sun-Times

Chicago Card Plus Problems

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The CTA has alerted about 3,500 customers who use Chicago Card Plus that online expiration dates listed for their accounts were wrong and that the cards may expire this week.
Because of a programming error, some cards are due to expire earlier than CTA records said they would. The error, which affected about 1.1 percent of all 329,645 Plus cards, has now been corrected online, according to the CTA.
Customers whose cards register as "expired" when they board the bus or pass through a train turnstile should contact the CTA for a replacement.
Meanwhile, any customer with a Chicago Card Plus that reads expired will be allowed to ride the system. Customers can find the correct expiration date by visiting, asking at most rail stations, calling 1-888-YOUR-CTA or visiting the sales center at 567 W. Lake St.

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This page contains a single entry by Mary Wisniewski published on July 14, 2009 5:56 PM.

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