The Trib had a live chat with CTA President Ron Huberman today. One nugget that came out of it is that the CTA may soon start enlisting riders to be part of its "secret shopper" initiative.
Since Huberman took the helm seven months ago, the CTA has been sending employees to ride the system undercover, so to speak, and report back on problems they notice along the way. These findings are then shared with managers, who would ideally make changes as needed.
Huberman said that soon, the CTA will start training riders who want to take part in the program to "be the eyes and ears of the CTA."
Makes a lot of sense, considering how passionate riders get about their commutes. But something tells me the CTA is going to get more than they bargained for...