Want to be a CTA "secret shopper"?
The Trib had a live chat with CTA President Ron Huberman today. One nugget that came out of it is that the CTA may soon start enlisting riders to be part of its "secret shopper" initiative.
Since Huberman took the helm seven months ago, the CTA has been sending employees to ride the system undercover, so to speak, and report back on problems they notice along the way. These findings are then shared with managers, who would ideally make changes as needed.
Huberman said that soon, the CTA will start training riders who want to take part in the program to "be the eyes and ears of the CTA."
Makes a lot of sense, considering how passionate riders get about their commutes. But something tells me the CTA is going to get more than they bargained for...
Comments
It's probably better to find somebody who doesn't work for the company. An employee would probably turn in a recommendation that says, "I should get a raise, and a bonus," or, "That lady over there won't give me her phone number. I think she sould be banned from the CTA," or, "The donuts in the employee lounge are stale. We need more eclairs and long-johns."
Posted by: Bobby K. | December 4, 2007 04:14 PM
That would be great but not cta employees maybe city employees and any other riders they would not have trouble reporting things like addison buses running three to five at a time or guards sleeping on the blue line or four or five hanging out on the platforms and never getting on a train.
Posted by: richard bivins | January 15, 2008 01:34 PM