Lost luggage
Today's column about the worst flights to take out of O'Hare Airport got me thinking about another liability when it comes to air travel: lost luggage.
According to the latest report from the government's Bureau of Transportation Statistics, passenger complaints about mishandled baggage are on the rise.
I've been lucky not to have that happen yet, but I'm reminded of the time my grandma came to stay with us a few years back.
She made it from Jamaica to Atlanta in one piece, but her luggage did not. Two suitcases worth of almost all grandma's earthly possessions just disappeared with no explanation from the airline. We spent two days on the phone with them trying to track the bags down, but we never did. Finally, Delta gave Grandma a $100 reimbursement for her things. But as you can imagine, my 89-year-old grandmother was livid.
Has an airline ever lost your luggage? Tell me about it.
