Reed Hastings sent me an e-mail Sunday night -- did you get one too? -- that began:
Subject: An Explanation and some reflections
Dear Jim,
I messed up. I owe you an explanation.
It is clear from the feedback over the past two months that many members felt we lacked respect and humility in the way we announced the separation of DVD and streaming and the price changes. That was certainly not our intent, and I offer my sincere apology. Let me explain what we are doing....
Oh, Reed. You don't owe me an explanation -- or any reflections -- and you know it. You're just doing exactly what you said you were doing when you made that announcement in July that you now say was lacking in "respect and humility." Only now you're doing it in a way that reeks of condescension and disingenuousness. Not an improvement.
A couple months back, I noted here that Netflix had already announced on its tech blog that it was going to discontinue mobile app support for managing DVD/Blu-ray queues. When you announced, at the same time as your price hikes, that the DVD/Blu-ray-by-mail business would be reconstituted as a separate division, it didn't take the sharpest taco on the beach to figure out what your next step would be, and now you've announced it. Netflix wants out of that business that relies on the nearly bankrupt Postal Service. OK, we get it.
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