From City Hall: "Chicagoans can now interact with Chicago's 311 system via text message. With this new feature, texting CHICAGO to 311311 allows people to submit a service request, track the progress of the request, and sign-up to receive an email when the issue is resolved. The new system also allows residents to sign up for localized City alerts based on their address."
New for Chicagoans: Customized 311 text message service
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