Chicago Sun-Times
Lewis Lazare follows Chicago media and marketing news

Dorothy Tucker takes consumer advocacy to WVON-AM


Dorothy Tucker.jpgVeteran CBS-owned WBBM-Channel 2 reporter Dorothy Tucker is taking her consumer advocacy beat on the road. Earlier this week, Tucker launched a half-hour segment called "Customer Service" on "The Santita Jackson Show" on WVON-AM (1690), where the new segment will air every Wednesday from 10 to 10:30 a.m. WVON and Tucker aim to help cash-strapped consumers become smarter, more efficient shoppers. Tucker plans to interview consumer experts and offer numerous "how-to" and "do-it-yourself" tips on her new radio show. Consumer reporting has been a mainstay of Tucker's work for WBBM, where she has been on air since 1984.


My Verizon (LG) phone died. The Verizon store in Aurora had a 'free' replacement sent to me. A month later Verizon sent a bill for $239 (!) because I didn't send back the dead one -- which they didn't tell me I was supposed to, and for which they did not include anything to that effect in the box with the replacement unit.
It just isn't right that they would do this to a me, a struggling seminary student. How was I supposed to know?
I definitely feel like I am being forced to pay for their screw-up.
Ms Tucker, any ideas would be appreciated.

My wife and I are seniors and bought a refrigerator from Sears in February 2009. We also have Sears' Protection Plan. Our experience regarding this matter has been shamefull! We put in a new kitchen and noticed a large pool of water under unit. We called service they said that the end of he drain funnel was broken and had to be replaced. Sears Corp. gave us a claim number and was supposed to have someone come to our home and provide an estimate to repair my new wood laminate floor? The same investigator was to check the poor workmanship (like cutting off the door stop of the freezer tray when he was unable to replace it) of the service man. This was never done and all we are receiving is the run around telling us to call one number after another. Any assistance would be deeply appreciated!

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Lewis Lazare has written the Media Mix column for the Chicago Sun-Times for the past seven and a half years.

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This page contains a single entry by Lewis Lazare published on August 14, 2009 11:23 AM.

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